Job Title: Conveyancing Assistant

Location: Northampton

The Role

This position will support the Conveyancing Team in delivering a comprehensive and compliant conveyancing service within a mortgage recoveries environment. The role requires a strong client and customer service focus, alongside the ability to manage tasks efficiently and accurately.

Key Responsibilities

• Assist the team in reducing the time a property remains in possession and under offer.
• Liaise with third parties to expedite documentation required to facilitate repossession sales.
• Ensure Service Level Agreements (SLAs) are met for all allocated tasks.
• Comply with all regulatory requirements, including anti-money laundering and data protection obligations.
• Manage and prioritise scheduled tasks using internal systems and processes effectively.
• Issue standard conveyancing documentation accurately and promptly.
• Maintain an organised workload, minimising administrative and accounting errors.
• Develop and maintain knowledge of the repossession sales process and related internal departments.
• Identify issues proactively and escalate where appropriate.
• Handle difficult or sensitive telephone conversations confidently and professionally.
• Maintain a professional approach when dealing with colleagues, clients and third parties.
• Adhere to firm policies relating to complaints handling, treating customers fairly and undertakings.
• Attend internal and external meetings and contribute to departmental process improvements.
• Participate in internal training sessions as required.

Desirable:

• Experience within a conveyancing or property law environment.
• Familiarity with repossession sales processes.
• Experience using case management systems (e.g. Visualfiles or similar).

Essential:

• GCSEs (or equivalent) in English and Maths.
• High attention to detail and accuracy in documentation and correspondence.
• Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
• Confident communicator with good written, numeracy and verbal skills.
• IT literate, including Microsoft Word, Excel and internet-based systems.
• Commercial awareness and ability to understand financial implications.
• Self-motivated, proactive and able to work independently as well as part of a team.
• Flexible and adaptable, with the ability to work under pressure and recognise when to escalate issues.