Corporate Account Support Manager

Full Time Permanent Role

Location – Covering London / National Travel

Competitive salary and excellent benefits

A quick look at the role.

The Corporate Account Support Manager manages the commercial relationship between Biffa and its Facility Management Sub Sector Customers. The role will cover financial performance, growth and development, contractual negotiations, meeting the relevant KPI’s and SLA’s, compliance, customer satisfaction and retention and innovative solutions.

Your Core Responsibilities

• Primary interface between the company and specific corporate clients.
• Responsible for ensuring business account plans are implemented, service success, contract compliance, retention and pricing negotiations.
• Retention of corporate clients, through positive relationships and growth of service provision to ensure the achievement of budgeted revenue for the full year.
• Manage the tender and/or benchmarking (preparation, editing and delivery) and 'Response for Information' (RFI) processes for clients and identifying new development opportunities to deliver profitable growth.
• Complete customer reviews and present management information using Power BI.
• Assist depots and customer services in resolving issues arising from sites, which could include health and safety, container changes or the introduction of alternative services.
• Ensure customer debt position is maintained in line with contractual commitments.
• Proficient engagement at all levels to enable negotiation, influencing and communication both internally and externally to deliver long term benefit to all parties.
• Route causing of QLS issues that result in either invoice delay or the production of credits, including supporting the Account Director or Manager in the resolution of queries relating to payments on accounts within the sector.

Our essential requirements

• Confident with all Microsoft applications including advanced level Excel.
• Analytical with the ability to understand numerical data.
• Personable and will have experience of building and maintaining customer relationships.

Changing the way people think about waste:

At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,500+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull.

Dedicated to diversity.

Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.