This job is with Rapport Guest Services, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

We are currently hiring a Corporate Mobile Receptionist to join our dynamic Network Team. We are looking for a flexible and customer-focused professional who thrives in a collaborative team environment. Our Network Team plays a vital role in supporting over 100 locations, providing cover during operational absences such as holidays and training periods.

This role is ideal for receptionists seeking variety and fast-paced work, offering exposure to a wide range of teams, sites, and operations. Comprehensive training on systems and processes will be provided before any site placement to ensure confidence and success.

While the role can be demanding at times, it offers the opportunity to be part of an inclusive and forward-thinking organisation that values collaboration, adaptability, and teamwork.

This role is excellent for those passionate about learning more within the Corporate Guest Services world. Being able to learn from our variety of clients and teams helps shape our ambassadors and allows them to develop further in their career.

This role require travel across various locations throughout London and the M25 (including the West End, the City, Canary Wharf, and Greater London).

Type of contract: Full-time, permanent

Hours: 40 per week (Monday-Friday, with a shift rota between 7 AM and 9 PM; flexibility required based on business needs). Opportunities for overtime and weekend work available upon request and based on business availability.

Salary: £32,960 per annum

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you're passionate about!

Main responsibilities

• Delivering multi-functional support across the Rapport portfolio, including reception, concierge, lobby hosting, and helpdesk services.
• Responding to guest enquiries promptly and professionally to ensure an efficient and positive experience.
• Managing all inbound and outbound calls with confidence and professionalism.
• Working closely with internal teams and external service partners to provide a seamless, high-quality guest experience.
• Demonstrating flexibility and adaptability to evolving responsibilities, including changes to shifts or work locations.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together.
• Flexibility when it comes to travel. Be willing to travel across London and the M25.
• Have at least one year of customer-facing experience in a fast-paced environment, such as five-star hotels, corporate settings, or luxury establishments
• Be passionate and driven to deliver the very highest levels of customer service.
• Demonstrate an excellent command of the English language, both in verbal and written communication.
• Be proficient in MS Word, Excel and other similar software packages.
• Understand professional etiquette.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.