We are recruiting on behalf of our client for an experienced and reliable Counter Sales Team Leader to join a fast-paced trade counter environment within the tools and fixings sector.

This is a hands-on leadership role, combining customer service, team supervision, and technical product support. You’ll oversee a small team of two while ensuring the site remains clean, well-stocked, and running efficiently.

Key Responsibilities:

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Serve and assist customers at the trade counter

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Supervise and support 2x counter sales staff

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Answer telephone calls and handle sales enquiries

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Provide quotations and follow up with customers

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Advise on the correct and safe use of tools and fixings

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Conduct stock checks and maintain accurate inventory

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Keep the counter and shop areas tidy and organised

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Operate a computerised booking-in/out system

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Make proactive sales calls to existing and potential customers

Skills & Experience Required:

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Experience in a similar trade counter or retail tools environment

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Confident using and advising on power tools and fixings

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Mechanical aptitude or basic engineering knowledge is beneficial

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Team leadership experience or the ability to step into a leadership role

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Excellent communication and customer service skills

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