Courier Service Specialist

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Join the Evri Final Mile Team as a Courier Service Specialist! Location- Carlisle Shift Pattern – Any 5 days over 7 Ready to be at the heart of the action? Step into a fast-paced role where every day brings new challenges, new people, and the satisfaction of keeping parcels moving smoothly across the Final Mile. If you thrive on problem-solving, supporting others, and driving service excellence, this is your moment. This is a great time to be joining us! We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us! What You'll Be Doing Day to Day as our Courier Service Specialist As a Courier Service Specialist , you'll be the on-site champion keeping our Delivery Unit's running like clockwork. From supporting and guiding couriers to ensuring parcels are ready for collection, you'll be the steady hand ensuring efficiency, compliance, and reliable service. You'll oversee daily activity, tackle issues before they escalate, and keep the operation flowing seamlessly—so our customers get the great experience they expect. Responsibilities Support the onboarding of new couriers and allocate work effectively. Monitor parcel scanning, courier readiness and ensure compliance throughout the process. Address local issues such as late couriers, scanning delays, or missing parcels before escalating. Use the Service Tracker to raise timely, transparent escalations when needed. Support couriers with manifests, routing, and operational queries. Provide daily operational feedback to the Territory Manager to optimise performance. Interested? Here's What You'll Need to Succeed A current UK driving licence . Solid understanding of the self-employed courier model . Experience working in a fast-paced, customer-focused operational environment . Strong problem-solving , organisation, and attention to detail. Confident communication skills and the ability to spot and escalate risks quickly . Evri, we know we only grow if our people do too. That's why we're committed to building a truly inclusive and diverse workplace where everyone can bring and be their whole authentic selves. We're on a journey to better represent the customers we serve around the UK. We're committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business.
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required. We are Evri. Where everyone is welcome We're excited for the future. xehkeey Let's deliver it together.
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Location:
Carlisle
Job Type:
FullTime
Category:
Customer Service

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