Creative Account Manager

London or Manchester (Hybrid)

Reporting to: Creative Account Director Travel: Occasional European travel for retail visits, workshops and key moments The role We’re looking for a Creative Account Manager to own day-to-day client partnership and delivery across retail and brand campaigns. This role sits at the intersection of client leadership, creative quality and operational rigour . You’ll help elevate ideas early, protect standards throughout delivery, and ensure work lands flawlessly in the real world. We care most about mindset, ownership and taste . You’ll be a trusted, proactive partner to clients and a steady leader internally — bringing clarity, confidence and momentum to everything you touch. A strong understanding of the consumer journey is essential, ensuring campaigns connect seamlessly across touchpoints.

What you’ll do Client partnership Act as the primary day-to-day client contact, owning communication, expectations and follow-through Lead WIPs, reviews and status calls; keep stakeholders aligned and actions moving Build trus...