Creative Operations Manager in City of London
New Today
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Job Description
Full time
Office based with Monday’s WFH
Why Ballpoint
Ballpoint is a fast-scaling, strategy led creative and marketing science agency built for consumer brands who want to grow fast and grow properly. We combine creative, data and experimentation to help cool brands kill their competition.
As a team, we’re made up of people at the top of their game, all with exceptional experience and a strong track record.
Ballpoint started because we knew first hand what ambitious brands actually need from an agency: not big promises and account handlers, but operators who treat their business like it’s their own.
We’ve been on the receiving end of all the problems. So we became the solution. Today, every Ballpoint strategist is ex-in-house senior talent. The people running client growth here are the people who used to hire agencies, not career account handlers learning on your budget.
Our clients reflect who we are: early innovators, fast growing startups, and household names pushing into their next phase of growth. Each brings a new challenge for us to break through, creatively, strategically and through marketing science.
Why You
People who thrive at Ballpoint are self motivated and take genuine ownership of their work. They’re commercially minded and confident making decisions, with a knack for solving problems quickly without losing clarity.
Whatever their discipline, they care deeply about their craft and are naturally curious. We want people who are always learning, always sharing, and always raising the bar. They’re comfortable challenging others and being challenged themselves, and they know how to inspire confidence with clients and teammates alike. If that sounds like you, you’ll fit right in!
We’re scaling quickly and we want the best people with us on the journey.
About this role
This is one of the most important roles in the agency. You’re the person who ensures creative moves efficiently, smoothly and to the Ballpoint standard.
You sit at the centre of strategists, designers, editors and our clients, bringing order, pace and clarity as work moves from idea to execution.
This role is perfect for someone who is:
Deeply organised without the need for rigid process
Great at keeping clients and the team aligned
Able to keep projects moving without chaos creeping in
Creative enough to understand great work and operational enough to manage how it gets made
The creative output at Ballpoint is only getting bigger, so we need someone who can build, refine and own the systems that make it all happen.
This is an opportunity to make a lasting impact, driving both the agency's success and your own professional growth too.
What this role involves
You will:
Creative Project Workflow
own the entire creative pipeline - from briefs to timelines, feedback loops to delivery
be integral to making sure work moves seamlessly between strategists, designers, editors and clients
maintain a single source of truth on who’s doing what, by when, and what’s getting in the way of progress
Keep Everything Moving
maintain tight comms between relevant teams
turn client feedback into clear next steps
keep projects moving with clean, simple handovers
Process & Systems
build out and improve the operational processes that support creative production
identify inefficiencies and fix them before they become problems
keep the agency running like a well oiled machine as we scale
Quality & Standards
deliver the work you'd create as if the brand were your own
uphold a consistent level of excellence regardless of pace
help embed our principles into how work gets delivered
Team Support
work closely with freelancers and full time team members
ensure the creative team always has what they need to do their best work
handle day-to-day coordination and resourcing
Skills & Experience
You should have:
5+ years experience in a fast-paced, scrappy and high ownership environment
Exceptional organisational skills
Confidence communicating across teams whilst keeping momentum high
You know good ads from bad ads
Process driven thinking with a strong understanding of how to balance speed, quality and efficiency
Ability to run multiple projects at pace whilst keeping very high standards
Confidence to challenge and push for better when something isn’t working well
What does success look like
30 Days
You’ve got the lay on the land on our clients and the pace we move at
You’ve mapped how creative currently flows through the team and spotted any obvious gaps
You’re confidently running projects and keeping things moving without chaos
60 Days
You’re owning the creative workflow end-to-end
You’ve already tightened a few processes and improved comms
You’re becoming the person the team naturally goes to for clarity
90 Days
Creative operations feel noticeably smoother, faster and more structured
You’ve raised the bar without slowing anything down
You’ve built a clear roadmap for future-proofing creative ops as Ballpoint scales
Package
Competitive salary
28 days paid holiday excluding bank holidays
£1,500 tech budget
EMI Scheme
Enhanced Parental Leave Policy
Work from anywhere days
Monthly socials
Regular team lunches
Annual offsite
If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.
- Location:
- City Of London
- Job Type:
- FullTime
- Category:
- Manager, Operations Manager, Management, Operations