Credit Controller | International Law Firm | London (EC2N | £market rate with hybrid working

Our client, a leading international law firm, is seeking an experienced Credit Controller to join its London office. This position requires solid experience within a legal environment, with a strong emphasis on e-billing and complex billing workflows. The successful candidate will play a key role in safeguarding the firm’s financial health through effective collections, client liaison and process management.

Key Responsibilities

Credit Control & Collections

• Proactively follow up on outstanding invoices via phone, email and client portals.
• Maintain ongoing communication with client finance teams to resolve queries and secure payment commitments.
• Monitor aged debt and escalate risks to partners and senior stakeholders.
• Negotiate payment arrangements in accordance with firm policies.

E-Billing & Invoice Management

• Manage invoice submissions across major legal e-billing platforms (e.g., CounselLink, Legal Tracker, Collaborati).
• Resolve e-billing rejections promptly by coordinating with billing and fee-earning teams.
• Verify matter IDs, purchase orders, budgets and timekeeper rates.
• Maintain accurate records of client billing guidelines and approval workflows.

Client & Internal Relationships

• Build strong relationships with client accounting contacts and internal teams.
• Provide clear updates on outstanding balances, forecasts and budgeting requirements.
• Work closely with Client Compliance to support accurate new-matter setup.

Process Improvement & Reporting

• Support enhancements to credit control processes, policies and reporting.
• Produce reports on debtor performance, e-billing status and collection trends.
• Assist with month-end activities and collaborate with wider finance teams.

Requirements

• Proven credit or revenue control experience within a law firm.
• Strong knowledge of legal billing systems (ideally 3E).
• Hands-on experience with legal e-billing platforms.
• Excellent communication, organisational and problem-solving skills.
• Strong proficiency in MS Word, Excel and PowerPoint.

This is an excellent opportunity for a motivated and detail-oriented professional to join a dynamic legal finance team.