Credit Controller

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Credit ControllerLocation: Dummer, BasingstokeSalary: up to £30,000To work with customers to collect outstanding balances, and work with other departments to enable trickier debts to be collected.Responsibilities:Actively contact customers who are late with their payments and request prompt payment for a portfolio of customers/companiesFollow escalation processes when a customer continues to miss payments to ensure debt is eventually collectedWork with customers and other internal departments to resolve issues preventing paymentIssue credit notes and request refunds where requiredAttend bi-monthly debtors meetings and work with the senior management team at Reigate to clear aged debt.Use CRM and sales ledger to monitor debts, plus customer records within the CRM to aid chasingPost bank receipts daily for various companiesMay be required to get involved with Direct Debit collectionsLiaise with customer experience teamProvide summaries of expected bad debtsProduce daily reports Take customer credit card paymentsAnswer customer calls and emailsMonitor payments inboxesAny other ad-hoc tasks that are requiredSkills & Competencies:Positive can-do attitude Strong customer service skillsStrong communication skills, both verbal and writtenAttention to detailIT Literate including ExcelMust be able to travel to other offices as requiredBenefits: 21 Days Holiday increasing to 22 days after 3 years and to 25 days after 5 yearsBirthday Day OffBuy Holiday SchemeCareer Development and Progression OpportunitiesEmployee Assistance ProgrammeEnhanced Company Sick PayDiscounted Retail VouchersReduced Gym MembershipSCG Mobile BenefitEmployee Referral BonusAnnual Salary ReviewsPension SchemeOnsite Canteen (offering free croissants and free freshly made soup daily)Free On-Site ParkingCharity EventsSCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.JBRP1_UKTJ
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Location:
Southampton
Job Type:
FullTime

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