Location: Birmingham Airport - Hybrid Working: 2 days in office\n\nWe are excited to be partnering with a growing and well-established retail business to recruit a Credit Controller for a 12-month maternity cover contract. This is a fantastic opportunity to join a large, stable team within a business that values collaboration and continuous improvement. While this is a fixed-term role, the size and growth of the organisation mean future opportunities could arise - nothing is promised, but you never know what could happen!\n\nThis role is all about preventative credit control.

Rather than chasing aged debt, you'll focus on tackling queries before invoices become overdue, ensuring smooth cash flow and strong customer relationships. You'll manage your own portion of the ledger, taking full ownership of your accounts, while working within a supportive team that helps each other out when workloads fluctuate.\n\nWhat You'll Be Doing\n\nManage your own ledger of customer accounts, ensuring compliance with credit limits and payment terms\nProactively contact customers ahead of due dates to confirm everything is in order and resolve queries early\nHandle inbound and outbound calls and manage an email inbox of queries\nLog and track queries within SLA, liaising with internal teams to resolve issues around price, quantity, or missing POs\nWork closely with commercial, compliance, and sales teams to maintain strong communication and collaboration\nMonitor credit limits daily and take action on accounts approaching or exceeding limits\nContribute to debt reporting and pre-legal processes for overdue accounts\nSupport colleagues during busy periods or absences - a true team player culture\nEnsure compliance with all policy and process controls\n\nWhat We're Looking For\n\nA proactive, organised individual who can manage multiple priorities in a fast-paced environment\nStrong communication skills and confidence to liaise with customers and internal teams\nResults-driven with excellent customer focus\nAbility to work independently while contributing to a collaborative team dynamic\nSAP experience would be a bonus (training provided for other systems)\nComfortable with basic Excel (no advanced formulas required)\n\nBenefits\n\nHybrid working (2 days office)\nEnhanced holiday entitlement\nContributory pension scheme\nExtensive benefits package\nCollaborative and supportive team culture\n\nAt Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.\n\nBy applying you will be registered as a candidate with Gleeson Recruitment Limited.

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