CRM Business Analyst

3 Days Old

Use your tech skills to drive smarter housing services - and make a real difference to thousands of residents. This is a fixed term contract until 14th June 2026 As a Housing IT Business Analyst, you'll help shape better services for people across our borough. From day one, you'll be at the heart of change - turning big ideas into real-life solutions that help residents access the support they need, faster and more easily. Working Style: You'll be based in the Borough for 3 days a week, playing a key role in serving the local community. Whether you're working on the frontline or behind the scenes, you'll be part of a dedicated team making a real difference to residents' lives. What you'll be doing: This is a role that sits at the crossroads of housing and technology - where smart systems meet real-world impact. You'll take ownership of projects and developments across our key Housing IT systems - including MS Dynamics 365 CRM, One Housing, Keystone Asset Management and Total Mobile Connect. Whether it's improving self-service for residents, streamlining back-office processes or fixing bugs that cause bottlenecks, your work will make things simpler, faster and better for everyone involved. You'll work closely with service teams to understand what's needed, then translate that into clear technical requirements for developers. You'll lead works...
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Location:
London
Salary:
£43,542 - £51,663 per annum
Category:
Management & Consultancy

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