About The RoleThe Department of Marketing, Communications & External Affairs seeks a CRM Data Officer to support the University of Bath’s recruitment and marketing activity. This full‑time, permanent role (36.5 hours per week) is based in the central Student Marketing team and collaborates with Faculty Marketing, Recruitment, Admissions, Outreach and Events to provide prospect data, CRM user support, and reporting on enquiry management and marketing activity. Responsibilities include ensuring the quality of CRM data, building reporting dashboards, delivering training, monitoring system performance against strategic objectives and service standards, and providing management information that informs marketing and recruitment decisions.ResponsibilitiesMaintain and manage CRM databases in line with GDPR regulations.Build and maintain reporting dashboards for key collaborators.Deliver training to enable local teams to analyse data independently.Monitor system performance and efficiency against university strategic objectives, service standards, and marketing targets.Provide management information from CRM platforms to senior partners.Identify opportunities for efficiency and continuous improvement.QualificationsExperience managing and maintaining databases in line with GDPR regulations.Strong reporting and data analysis skills.Experience responding to enquiries from a wide range of stakeholders.Advanced MS Office skills, especially Excel; experience with Power BI is advantageous.Excellent attention to detail and ability to maintain high levels of accuracy under pressure.A self‑motivated approach with willingness to learn and ability to work both independently and collaboratively.BenefitsFree counselling services through Health Assured.Cycle to work scheme.Electric vehicle salary sacrifice scheme.Staff discount at Team Bath gym.Staff discounts on postgraduate tuition fees.Staff discount on language courses.Generous employer contributory pension schemes.Generous annual leave allowance with an additional five discretionary days.Wide range of personal and professional development opportunities including Apprenticeships and LinkedIn Learning.Free entry to the Holburne Museum in Bath.Local discounts.A family‑friendly workplace.Excellent reward package recognising talents of a diverse workforce.Relocation allowance.Visa reimbursement and interest‑free loan to help with immigration expenses.Equal Opportunity and EEO statementWe consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and are committed to gender equality and intersectionality, receiving a Silver Athena SWAN award. We encourage applications from all genders, backgrounds and communities, particularly from under‑represented groups.Rights to WorkWe do not assess immigration or right to work status until the offer stage. Receiving an invitation to interview does not guarantee eligibility for visa sponsorship; all offers are conditional on meeting right to work requirements.Anonymous shortlistingWe are constantly seeking to reduce unconscious bias in our assessment process. Personal details such as your name may be removed from application forms at the initial shortlisting stage. #J-18808-Ljbffr