CRM Manager

New Yesterday

Job Description

CRM Manager | Luxury Fine Jewellery | London | Up to £40,000

Zachary Daniels Recruitment are delighted to be partnering with a prestigious luxury fine jewellery house, in the heart of Chelsea to recruit a Retail CRM Manager for their flagship boutique.

This is a unique opportunity to join an established luxury brand where you will play a pivotal role in driving both retail performance and client development strategy. Working closely with the store manager, you will take ownership of elevating the in-store experience, strengthening client relationships, and delivering CRM initiatives that support long-term brand growth. This is a full-time position with occasional weekend work on a rota basis.


What we offer:

  • Private healthcare

  • Wellbeing support via an EAP programme

  • Jewellery loyalty scheme

  • Birthday day off

  • Team socials

  • Office snacks

  • Opportunity to wear the brand's jewellery


Key Responsibilities:

  • Manage new and existing client enquiries alongside the retail team

  • Deliver a first-class customer experience in store, online and via telephone

  • Proactively drive sales through relationship building and client development

  • Ensure best practice in clienteling, database capture, collection previews and local networking

  • Work with the Managing Director to set and deliver clienteling KPIs (data capture, prospecting, outreach, repeat purchase, and retention)

  • Collaborate with leadership and marketing teams to create a seamless luxury experience across all touchpoints

  • Act as a brand ambassador, leading by example in all client interactions

  • Recruit and develop High Net Worth clients within and beyond the boutique

  • Propose and implement elevated, luxury-first client experiences


About You:

  • Proven experience within fine jewellery (essential)

  • Strong experience working with High Net Worth (HNW) clients

  • Exceptional communication and interpersonal skills

  • Confident using stock management systems and Excel

  • Proactive, self-motivated and commercially minded

  • Impeccably presented with a professional and polished approach

  • A collaborative team player with energy and a positive attitude

If you are an experienced luxury jewellery professional with a passion for client development and retail excellence, we would love to hear from you.

BH35534


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Location:
London
Job Type:
FullTime
Category:
Technology

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