Mode Search is proud to be partnering with a luxury fragrance retailer to appoint a CRM Specialist for their flagship store. This is a key hire for the brand, which is experiencing strong global growth and is looking to further elevate its client engagement and in-store experience. Alongside a competitive basic salary, the role offers a very generous commission scheme.

Based on Regent Street in London, the role is full-time and requires flexibility to work weekends. The CRM Specialist will report directly to the Store Manager, with additional oversight from the Assistant Manager.

The Role

• Deliver outstanding clientelling, building and nurturing a strong VIP client base.
• Develop and execute creative in-store events and activations to drive footfall and sales.
• Confidently approach and engage passers-by to encourage store visits.
• Lead on the brand’s signature bespoke scent sales, guiding clients through the creation process.
• Convert new customers into loyal, repeat clients through exceptional service and follow-up.
• Contribute ideas for CRM initiatives, even without a formal CRM background.
• Maintain meticulous grooming and presentation standards in line with luxury brand expectations.
• Actively work towards sales targets

Requirements

• Strong clientelling skills and a passion for luxury retail.
• Previous experience in luxury fashion, beauty, or fragrance is desirable but not essential.
• Confident, outgoing, and warm personality with the ability to engage customers naturally.
• Proven ability to create and execute events or initiatives that attract and retain customers.
• Comfortable with cold outreach and converting walk-in traffic into sales.
• Additional languages, especially Arabic, are advantageous.
• Flexible to work weekends and adapt to store operational hours.
• Impeccable personal grooming and professional presentation.

Please note that due to the high number of applications we are currently receiving, we are unfortunately not able to provide individual feedback to every candidate at this stage of the process.

If your application is successful, you will be contacted by us in due course.

You can also email your resume directly to us at info@modesearch.co.uk if you would like to apply.