Overview Join to apply for the Custody Production Support Global Lead - Director role at Citi. Engineer the future of global finance. At Citi, our Tech team doesn’t just support finance – we are helping to redefine it. We operate at a scale few can match and build systems that matter. Join a team where your work helps influence economies, drive innovation, and you grow through mentorship and continuous learning. Hybrid work is available. Responsibilities The Global Custody Production Support Lead will be responsible for providing strategic leadership in developing and executing a global production support strategy aligned with business goals and regulatory requirements. The role includes:

Overseeing the incident management process, ensuring timely resolution of production issues and conducting thorough root cause analysis to prevent recurrence. Proactively identifying and addressing potential problems before they impact production through system performance monitoring, trend analysis, and preventative measures. Driving broader aspects of IT Service Management including Change Control, Automation and Tooling by identifying opportunities to automate manual tasks, streamline workflows, and enhance monitoring capabilities. Communicating the strategic vision globally and owning performance management, training, and career development of the global custody Production Support staff. Managing relationships with vendors that provide support for custody applications.

Qualifications Experience:

Extensive, relevant industry experience. Proven leadership managing and influencing global teams, direct, matrix and stakeholders. Strong track record in crisis management and leading responses to disruptive events. Demonstrated success driving results and continuous improvement in production. Experience with organizational transformation. Exceptional stakeholder and relationship management capabilities. Experience with financial planning and cost discipline. Exceptional staff engagement and talent development skills. Ability to navigate and lead within large, complex organizations.

Education Bachelor’s/University degree required; Master’s degree preferred and managerial experience desired. Benefits By joining Citi, you will receive a competitive base salary, an annual performance bonus, and a comprehensive benefits package including:

27 days annual leave (plus bank holidays). Discretionary annual performance related bonus. Private Medical Care & Life Insurance. Employee Assistance Program. Pension Plan. Paid Parental Leave. Special discounts for employees, family, and friends. Access to a range of learning and development resources.

Hybrid work up to 2 days at home per week. EEO Statement Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation, please review Accessibility at Citi. View Citi’s EEO Policy Statement and Know Your Rights poster. #J-18808-Ljbffr