An opportunity has arisen for a Customer Account Advisor to join the retentions team based in Wrexham. Excellent industry to be involved in with a great team atmosphere and fantastic career prospetcs. As Customer Account Advisor you will liaise with customers to resolve any complaints and disputes to find suitable solutions in a timely manner. - Dealing with a variety of initial queries, remaining customer focused to find the most suitable conclusion. - Having a calm, level-headed approach to problem solving with an ability to make decisions that reflect a well thought out process. - Ability to work both individually and as part of a team. Collaborate with internal teams to ensure seamless delivery of services to customers. - Be confident in your ability to make decisions and provide an appropriate resolution to customer enquiries. - Ability to manage a very busy workload through an internal CRM system. - Engage in contractual matters with exceptional negotiation skills for the retention of our valued customers. The successful candidate will have the ability to find solutions whilst working in a fast-paced busy environment with strong negotiation, problem solving and diplomacy skills. Excellent communication, inter-personal and IT Skills are a must with an ability to organise and prioritise workloads to meet deadlines. Salary from £26-27k Monday-Friday - Office based...