Are you looking for a role where you can make a real difference while building a rewarding career in customer management? Our client supports customers through challenging financial situationshelping them find realistic, manageable solutions while delivering a first-class service to our clients.Youll be part of a supportive team, with opportunities to develop your skills in negotiation, customer care, and account managementall within a structured and highly regulated environment.Hybrid working that rewards you: Youll benefit from 1 guaranteed day working from home each week, with the opportunity to earn up to 2 additional remote days based on your performancegiving you flexibility while recognising your achievements.About the RoleAs a Customer Account Manager, youll take ownership of customer accounts, working closely with individuals who may be in arrears. Through meaningful conversations, youll help customers find fair and sustainable ways to resolve their accounts.This is more than just a call-handling roleyoull be building trust, showing empathy, and making a genuine impact on peoples situations while achieving positive outcomes for both the customer and the business.What Youll Be DoingSpeaking with customers via phone and written communication to resolve outstanding balancesAgreeing affordable repayment plans tailored to individual circumstancesSetting up payment solutions such as Direct Debits or prepayment optionsHandling sensitive conversations with empathy, professionalism, and confidenceIdentifying and supporting vulnerable customers, including signposting to relevant support servicesKeeping accurate, clear records across multiple systemsWorking closely with clients and field teams to achieve the best outcomesMeeting performance and quality targets while delivering excellent serviceWere looking for people who are:Confident communicators who can handle a variety of customer situationsEmpathetic and respectful, especially when dealing with sensitive circumstancesMotivated by targets and achieving resultsOrganised, with strong attention to detailComfortable using IT systems and working in a fast-paced environmentCustomer Account ManagerExperience in customer service or telephone-based roles is essential. Experience in debt collection or negotiation is a bonusbut not required, as well support your development.What Makes You a Great FitYou stay calm under pressure and approach challenges positivelyYou can balance customer care with achieving outcomesYoure proactive, team-focused, and always looking to improveYou take pride in doing things the right wayWhat Youll Get in ReturnA supportive team environment where your contribution mattersThe chance to develop valuable, transferable skillsPerformance-based flexibility with hybrid workingA role where you can genuinely help people and make an impactJBRP1_UKTJ