Customer Account Manager

Location: Stratford-upon-Avon (hybrid working available after training) Salary: £26,000 per annum Hours: 37.5 hours per week, Monday to Friday (between 8:00am-5:00pm)

We are currently working with a client in Stratford-upon-Avon who are looking to recruit a Customer Account Manager to join their growing team.

In this role, you will be responsible for the day-to-day management of customer accounts where arrears have arisen. You will work closely with customers to understand their circumstances, offering support by agreeing affordable and sustainable repayment solutions. A key part of this role is treating customers with empathy and respect, ensuring fair outcomes and positive customer experiences.

Key Responsibilities

Handling inbound and outbound customer calls to resolve payment arrears

Negotiating repayment arrangements in line with customer needs and company processes

Demonstrating empathy, professionalism, and confidence when dealing with a wide range of customers

Making appropriate decisions based on individual customer circumstances

Accurately updating customer account information, ensuring records are clear and professional

Identifying and highlighting any customer vulnerabilities in line with company procedures

Skills & Experience

Excellent interpersonal and communication skills (both verbal and written)

Confident and professional telephone manner

Target-driven with the ability to plan and manage your own workload

Strong IT skills with a high level of attention to detail

Experience in debt negotiation is desirable but not essential

Brook Street NMR is acting as an Employment Agency in relation to this vacancy