Are you looking for a role where you can make a real difference while building a rewarding career in customer management? Our client supports customers through challenging financial situationshelping them find realistic, manageable solutions while delivering a first-class service to our clients. Youll be part of a supportive team, with opportunities to develop your skills in negotiation, customer care, and account managementall within a structured and highly regulated environment. Hybrid working that rewards you : Youll benefit from 1 guaranteed day working from home each week, with the opportunity to earn up to 2 additional remote days based on your performancegiving you flexibility while recognising your achievements.

About the Role As a Customer Account Manager, youll take ownership of customer accounts, working closely with individuals who may be in arrears. Through meaningful conversations, youll help customers find fair and sustainable ways to resolve their accounts. This is more than just a call-handling roleyoull be building trust, showing empathy, and making a genuine impact on peoples situations while achieving positive outcomes for both the customer and the business. What Youll Be Doing Speaking with customers via pho...