Customer Account Manager

New Yesterday

Join a Market Leader in the Greeting Card Industry
The Imaging Centre, one of the UK’s leading suppliers of digitally printed greeting cards, is seeking a high-performing Customer Account Manager to join our ambitious and customer-focused team. We’re looking for someone who is passionate about delivering exceptional service while also driving new business opportunities — helping both our customers and The Imaging Centre grow in this unique, creative, and expanding industry.
About the Role As a Customer Account Manager, you will be the key connection between The Imaging Centre and our valued clients — existing and new. Your role will be split between:
• Account Management — nurturing and growing relationships with our current customer base, ensuring they receive outstanding service and tailored solutions. • Business Development — actively seeking, researching, and converting new customers of all sizes — from startups launching their first range to established brands looking for a better way to bring their products to market.
You will have the confidence and initiative to engage prospects, identify their needs, and position The Imaging Centre as their perfect print partner. This is a role for someone who enjoys relationship-building, problem-solving, and has a commercial mindset.
Key Responsibilities
Customer Account Management • Deliver an exceptional customer experience at every touchpoint. • Receive and process customer orders via our in-house booking system. • Handle customer queries efficiently and professionally, in line with KPIs. • Understand customer needs to offer tailored advice and solutions. • Collaborate with suppliers to meet and exceed customer expectations. • Resolve issues proactively and turn any complaints into positive outcomes. • Become a product and service expert to provide informed recommendations. • Support the retention and growth of existing accounts. • Represent The Imaging Centre at trade shows, industry events, and in-house “In Press” days.
New Business Development • Proactively research, identify, and engage prospective customers of all sizes. • Develop strategies to approach potential clients — whether they are new to the market or seeking improved service. • Confidently introduce The Imaging Centre’s offering and convert leads into long-term customers. • Build strong relationships with newly onboarded clients, setting them up for success. • Work closely with the Customer Service Manager and Senior Leadership to align business growth initiatives.
Commercial Awareness • Monitor customer financial accounts to ensure healthy trading relationships. • Contribute to achieving both individual and company sales targets.
What We’re Looking For
Essential Skills & Attributes • Strong communication skills — listening, written, and verbal. • Positive, resilient, and calm under pressure. • Confident, proactive, and self-motivated. • Highly organised with the ability to multitask effectively. • A natural problem-solver who takes ownership of situations. • Excellent time management and prioritisation skills. • Commercially minded with a genuine desire to grow business. • Comfortable working independently and as part of a team. • Computer literate with a willingness to learn and develop.
Experience • Previous account management, sales, or business development experience is desirable but not essential. • A passion for customer service and a proactive approach to seeking new opportunities is key.
Why Join The Imaging Centre?
• Be part of a business where your impact matters. • Work in a friendly, supportive, and innovative environment. • Enjoy responsibility from day one. • Flexible holiday (minimum 20 days + UK Bank Holidays). • Competitive salary with bonus scheme. • Company pension and laptop provided. • Opportunities for growth, learning, and career progression.
Our Company Values Simply the Best – Team Spirit – Continually Improving – Exceeding Expectations – Small Jobs Make Us Big – Right First Time – Embrace Change – Have Fun – Think Green – Reduce Waste
Our Company Vision To be the biggest, best and most efficient supplier to The Greeting Card Industry. • Inspire - Inspire our people to be the best by investing and developing our team to better than what has come before. • Believe - Believe in our people, our aims & objectives, our values and build a culture of solution finding to… • Achieve - Our goals
Interested?
Contact Alan Miller vacancies@theimagingcentre.co.uk along with a CV to apply or find out more. We welcome applicants from all backgrounds who share our values and passion for service.
Apply
Location:
Maidstone, Kent
Salary:
£30,000
Job Type:
FullTime

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