We have an exciting opportunity to join our dynamic and enthusiastic Customer & Business team in a role providing comprehensive support in relation to the processing of memberships, direct debit and all associated processes. As part of this role you will be responsible for business support in relation to financial transactions.

We need someone who has experience of dealing with a variety of general and complex enquires, excellent customer care when dealing with telephone, face-to-face and online enquiries.

Ideally the successful post holder will also be computer literate have experience of working with a variety of ICT systems and packages e.g. Microsoft Office. Experience of cash handling, payment processing and have experience of front line customer service.

East Renfrewshire Council has launched a new 15 year Community Planning Partnership vision called ‘A Place to Grow’.  Please follow this link https://eastrenfrewshire.gov.uk/placetogrow to watch a video and read our full plan which sets out our shared hopes and aspirations between now and 2040 so that East Renfrewshire is a place where everyone can flourish, thrive and grow.

This post is considered Regulated Work with Children, under the Protection of Vulnerable Groups (Scotland) Act 2007.  It is an offence therefore to apply if you are barred from working with children. In addition to this, if you have lived or worked in any country outside the UK in the past 10 years, there may be a requirement for an overseas police check.     

Please note – all applicants will be asked to provide proof of their right to work in the UK, and any offer of employment will be conditional upon verifying documentary evidence before employment commences.  Further information can be found here: https://www.gov.uk/prove-right-to-work

Please note East Renfrewshire Culture Leisure & Trust does not provide Visa sponsorship.

As an employer, we are committed to promoting and protecting the physical and mental health of all our employees.

Please click on the attachments below for full details of this post.