Customer Care Coordinator

4 Days Old

Customer Care Coordinator

Location: Warrington (Hybrid working)
Sector: Social Housing / New Build & Defects
Contract: Full-time, temp

About the role

We're looking for a Customer Care Coordinator to join our team and play a key role in delivering an excellent service to our customers. This role focuses on managing new build aftercare and defects, acting as a central point of contact between residents, contractors, and internal teams.

While experience in social housing is not essential, proven experience within new build customer care or defects management is required.

Key responsibilities

Act as the first point of contact for customers reporting defects within new build properties

Log, track, and coordinate defects from report through to resolution

Liaise with contractors, developers, surveyors, and internal teams to ensure timely repairs

Keep customers informed throughout the process, managing expectations professionally

Monitor service level agreements (SLAs) and chase outstanding works

Maintain accurate records and reports using internal systems

Support continuous improvement of customer care processes

About you

Previous experience in new build aftercare, customer care, or defects coordination

Strong customer service and communication skills

Confident dealing with contractors and technical issues

Well organised, with the ability to manage multiple cases at once

Comfortable working with IT systems and databases

A proactive, solution-focused approach

(Experience in social housing is welcome but not required.)

What we offer

Hybrid working model (office-based in Warrington with home working)

Supportive and collaborative team environment

Competitive salary and benefits package

Opportunity to make a real difference to customers' homes and wellbeing

Career development within a growing organisation

Feel free to contact our consultant Georgia King on (phone number removed) / (phone number removed)

Building Careers UK are specialist in Construction and Property recruitment. BCUK acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website

We welcome applications from individuals of all backgrounds, experiences, and identities. Our recruitment process is designed to ensure equal opportunities for all candidates, regardless of age, gender, race, ethnicity, religion, disability, sexual orientation, or any other characteristic.

INDC
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Location:
Warrington
Salary:
£27,000 - £28,000 /annum
Job Type:
FullTime
Category:
Construction

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