Customer Care Co-Ordinator

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Description
As a Customer Care Co-ordinator on our National Grid Electricity Distribution Contract, you will be responsible for ensuring customers receive an excellent service and ensure compliance against agreed levels of service. The role will also be responsible for managing close out calls with the customer at the end of the job and ensuring our customers are 100% satisfied with everything we have done. In addition to the above, the role will support the wider team in understanding and analysing customer survey data and leading process improvements for the customer.
Key Responsibilities You will lead any customer queries or complaints associated with delivery You will log and chase for updates relating to any customer concerns ensuring they are dealt with within a timely manner You will work with Supervisors and Colleagues to investigate the root causes of failings and work alongside our Customer Liaison Officer to help navigate better practices to avoid future issues of a similar nature. You will report daily to Framework managers the current amount of outstanding enquiries or complaints to inform them of the teams performance. You will lead the close out call activities to the customer to make sure they are 100% happy with the outcome of their query
Experience and Qualifications Previous experie...
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Location:
Alfreton
Salary:
£28,000
Job Type:
FullTime
Category:
Care & Social Services

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