Customer Service Coordinator Location: Welwyn Garden City (Hybrid - 2-3 days in office) Salary: £32,000 + 22% bonus

An established and highly regarded housebuilder is looking to appoint a Customer Service Coordinator to join their North Home Counties regional office in Welwyn Garden City.

This is a key role within a busy Customer Care team, acting as the first point of contact for homeowners and ensuring any defects or queries are managed efficiently and professionally. You'll play a vital part in delivering an outstanding aftercare experience and ensuring issues are resolved within agreed timeframes.

The Role

Act as the first point of contact for customers reporting defects or general queries Manage calls and emails through CRM and telephony systems Coordinate remedial works with customers, subcontractors, suppliers and maintenance operatives Ensure issues are resolved professionally and within agreed service levels (typically within 30 days) Escalate complex cases to the Customer Service Manager or relevant internal departments Maintain clear and consistent communication with customers throughout the process Produce weekly reports demonstrating progress across your caseload Manage diaries and appointments for Maintenance Operatives and Customer Service Managers Provide general administrative support to the wider Customer Care team About You

Previous experience in a customer service or coordination role Experience managing a high-volume caseload in a fast-paced environment Strong organisational skills and the ability to prioritise workload with minimal supervision Excellent communication skills, both written and verbal Good IT skills including MS Office and CRM systems (Salesforce experience advantageous) A basic understanding of the housebuilding or construction process is beneficial, but not essential A proactive, flexible approach with a strong customer-first mindset What's on Offer

£32,000 basic salary 22% bonus Hybrid working (2-3 days in the office) Opportunity to join a stable, established housebuilder with a strong reputation and supportive team environment