A well-established and growing manufacturer of high-quality and energy efficient PVCu doors and windows, supplying both residential and commercial markets is looking for a Customer Care Coordinator to join the team.

With a strong reputation for craftsmanship and customer satisfaction, they pride themselves on delivering products and service that exceed expectations.

What’s in it for you:

Competitive salary Company pension scheme Opportunities for career progression Supportive and friendly working environment Training and development opportunities What you’ll be doing as Customer Care Coordinator: You will be the first point of contact, ensuring all enquiries, issues, and after-sales support requests are handled efficiently and professionally.

Key Responsibilities

Manage incoming customer enquiries via phone, email, and online channels Organising of customer appointments Coordinate and schedule service visits, installations, and remedial works Liaise with internal departments including production, logistics, and installation teams Track and resolve issues from initial contact through to completion Maintain accurate records using internal systems and CRM software Ensure a high standard of customer satisfaction at all times Provide updates on order progress, delays, or service appointments Processing of orders and general administration duties What we’re looking for in a Customer Car...