Customer Care Inspection Manager

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Location: East of England Job Title: Customer Care Inspection Manager Reporting to: Customer Services Manager Our client is a respected national homebuilder with a long-established reputation for delivering high-quality family homes and outstanding customer service.

Learn more about the general tasks related to this opportunity below, as well as required skills.

They are committed to building safely, responsibly, and with consideration for the environment, while recognising that purchasing a new home is one of the most significant investments customers will ever make.

An opportunity has arisen to join the Customer Services team as a Customer Care Inspection Manager , based in the East of England.

The Role You will be responsible for managing client inspection works on behalf of the Customer Services team, identifying any required remedial works across developments and ensuring the ongoing quality of homes post-completion.

Working closely with the Customer Services team, you will carry out fair and thorough assessments of defects reported by customers, ensuring all works are completed within agreed timescales and in line with established service level agreements. xbpsjku

You will also liaise with NHBC on technical requirements, attend resolutions, and support insurance claims as required.

Key Responsibilities Undertake customer and client inspections to identify remedial works Assess reported defects fairly and accurately Ensure remedial works are completed within agreed timescales and SLAs Maintain ongoing quality standards of completed homes Liaise with NHBC on technical matters, resolutions, and insurance claims Maintain accurate records and uphold client and company confidentiality About You Previous experience in a similar role within the housebuilding sector is essential Strong knowledge of NHBC Technical Requirements and Guidelines Proven experience dealing directly with customers across multiple communication channels Excellent time management and organisational skills Strong administrative ability with good working knowledge of Microsoft Word and Excel Professional, discreet, and committed to confidentiality
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Location:
Alwalton
Salary:
£16,697
Job Type:
FullTime
Category:
Customer Service

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