Customer Care & Operations Specialist - Government Key Accounts

2 Days Old

Job description: You will executefirst classservices (e.g.transport management and requests & deviation management) according to joint and contractual agreements made with the customer. The role will be performed in the EMG (Logistics Control Tower) in East Midlands Gateway as an integral part of the Control Tower team. You will learn in depth about the role, services and processes through involvement and performing system testing and work instructions creation. How you create impact Coordinate specialised transport services for customer orders, using Loginext Transport Management system as well as manual planning activity. Schedule and create cost effective transport plans, making optimum use of own fleet of vehicles?versus sub-contractor haulage where possible. Align with logistics service providers to ensure on-time pick-up and delivery service in full Select transport modes, logistics service providers, considering the agreed selection parameters Issue or receive as well as respond to deviations reported, by identifying root cause, causing party and proposing corrective actions (transport related) Manage along with the supplier driver routes and schedules to maximise productivity and?ensure costs are controlled Be the first line of support for logistics queries Respond constructively to customer requests to develop a proactive relations...
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Location:
Derby
Salary:
not provided
Job Type:
FullTime
Category:
Customer Service & Support

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