Customer Care Operative

New Today

Permanent Full Time 39 hours
We are seeking a Customer Care Operative to carry out reactive/responsive maintenance during maintenance period. Reporting to the Customer Care Manager, youll attend properties, successfully resolve issues and ensure all work is completed safely, professionally and to a high standard.
In this role, youll liaise with occupants and provide essential support to subcontractors as needed. Youll also build strong relationships with purchasers, identifying areas for improvement and implementing solutions that enhance the overall customer experience while maintaining a customer-focused approach.
Youll be responsible for producing weekly reports outlining defects identified during home demonstration handovers and courtesy calls, as well as tracking resolved issues in line with instructions from the Customer Care Manager. All completed work must meet high-quality standards, achieve customer satisfaction and comply with relevant regulations and industry standards. A key aspect of the role is maintaining high standards of health and safety for both operatives and occupants and ensuring the successful completion of defects liability works.
As our Customer Care Operative, youll have solid general knowledge of construction, including familiarity with NHBC requirements and a strong understanding of health and safety standards. Our ide...
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Location:
Houghton-Le-Spring
Salary:
not provided
Job Type:
FullTime
Category:
Customer Service & Support

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