Customer Care Representative in Ashford
New Today
Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.
We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.
Job Description
Manpower are recruiting for a Customer Care Representatives. This role will be a contract Maternity cover for a client based in Ashford. 12 - 18 months contract.
\n
Overall Mission
\n
Act as the central link between customers, operations, sales, and GBS to ensure customer requirements are fulfilled efficiently and cost-effectively. Build strong customer relationships, represent the Voice of the Customer, and manage the complete order-to-shipment process for assigned accounts.
\n
Main Responsibilities
\n
\n
Strategy Design & Execution
\n
\n
\n
Execute Customer Care strategy aligned with global guidelines.
\n
Monitor KPIs and take corrective actions where needed.
\n
\n
\n
Project Management
\n
\n
\n
Identify and support continuous-improvement opportunities.
\n
Participate in internal projects relevant to Customer Care.
\n
\n
\n
Subject Matter Expertise
\n
\n
\n
Support assigned customers and affiliates to fulfill order requirements; escalate issues when required.
\n
Collaborate with Customer Care team to provide superior service.
\n
Maintain clear communication with customers, operations, sales, and GBS.
\n
Manage order changes, issue resolution, and customer complaints.
\n
Manage the full order-to-invoice cycle.
\n
Handle blocked or prioritised orders and customer returns.
\n
Build strong customer relationships and manage expectations.
\n
Analyse demand and forecasts; coordinate with planning on inventory needs.
\n
Participate in demand planning meetings.
\n
Maintain accurate customer records.
\n
Provide backup support for colleagues' accounts when needed.
\n
Identify trends impacting customer experience and communicate insights.
\n
Support onboarding of new customers.
\n
Participate in customer visits and presentations.
\n
\n
Education & Qualifications
\n
\n
High School/Secondary Education required.
\n
Associate or University Degree .
\n
English + additional (s) as needed.
\n
2-3 years industry experience, including customer-facing roles.
\n
\n
Required Competencies
\n
\n
Customer oriented
\n
Action oriented
\n
Autonomous
\n
Time management
\n
Priority setting
\n
Problem solving
\n
Conflict management
\n
Collaboration
\n
Strong communication skills
\n
\n
Required Skills
\n
\n
SAP and related processes
\n
Microsoft Office proficiency
\n
Strong written and verbal communication
\n
S&OP / basic project management understanding
\n
Knowledge of fragrance market ()
\n
Knowledge of Incoterms & shipping terminology
\n
Flexibility and teamwork
\n
Lean/Six Sigma (White/Yellow Belt)
\n
If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.
- Location:
- Ashford
- Job Type:
- FullTime
