Customer Communications Assurance Specialist

New Yesterday

How you'll help us live our purpose We've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a big role in helping us to put home ownership within reach of more people, generation after generation. It's a purpose that drives everything we do. And you can play your part too join our Customer Risk and Assurance team as a Customer Communications Assurance Specialist. How you'll make a difference In the role of Customer Communications Assurance Specialist, you will ensure that all customer-facing communications are clear, fair, and not misleading and that customers can genuinely understand and act on the information provided. The role supports the Society's Consumer Duty obligations by testing communications (written, digital, verbal) before and after deployment, identifying barriers to customer understanding, evidencing outcomes, and driving improvements across customer journeys. This role is critical in helping the Society demonstrate that communications work effectively in practice, align to regulatory standards and meet the needs of all customers including those with characteristics of vulnerability. What will you bring to the role? Experience in reviewing, designing or testing customer communications (letters, emails, scripts, webpages, SMS). Understandin...
Apply
Location:
Newcastle Upon Tyne
Salary:
£35,000
Job Type:
FullTime
Category:
Advertising, Marketing & PR

We found some similar jobs based on your search