Customer Coordinator - Import Documentation - Southampton, Hampshire, United Kingdom

Customer Administration Coordinator - Import Documentation (Part Time)

Location: Southampton, UK Department: Customer Services Reports to: Team Leader Customer Administration Contract: Part Time, Permanent - 21 hours per week, Wednesday - Friday, 9am-5pm.

We’re looking for an organised and customer-focused Customer Administration Coordinator (Import Documentation) to join our team in Southampton.

In this role, you’ll play a key part in delivering high-quality administrative and operational support for our import customers. Working closely with colleagues across Customer Care and Operations, and supported by Ocean Network Express (ONE)’s expanding range of digital self-service tools, you’ll ensure smooth processes, excellent customer service, and compliance with company standards and industry regulations.

Key Responsibilities:

- Problem solving, working under pressure and tight deadlines.

- Manifesting / handling shipments up to arrival UK including short and overlanded containers.

- Change of Destination, Remain on Board.

- Accurate invoicing and updates to our SOP.

- Communication with Overseas offices, UK ports, local authorities - ie Customs / Port Heath.

About You:

- Strong customer service focus with excellent communication and interpersonal skills.

- Previous experience in shipping, logistics, or a customer service administrative role (preferred).

- Good understanding of import processes and documentation.

- Confident using digital platforms and open to adopting new technologies. Detail-oriented with strong time management and problem-solving skills.

- A positive attitude and willingness to learn.

- Team player to work well in a team or on individual tasks.

- Good attention to detail.

Why Join ONE?

At Ocean Network Express, we’re passionate about delivering world-class service and driving digital innovation within the global shipping industry. You’ll join a supportive and forward-thinking team, gain valuable experience within a leading global business, and contribute to our continued success in customer excellence and operational efficiency.

- Membership of the Company’s Group Pension Plan, into which the Company will contribute up to 10% of basic salary.

- Death in Service Benefit (x8 annual salary)

- Employee Assistance Programme, with free independent confidential support and virtual GP services

- Interest free annual travel season ticket loan

- Annual Medical Health check

- Annual eye test and contribution towards glasses for VDU prescriptions

- Online employee discount platform including retail, health, leisure, motor and more plus Cycle to work, Taste Card

- Loyalty Award Scheme

If you are interested in this role please apply by using the link and uploading your CV. The closing date for this role is Sunday 19th April 2026.