Customer Enablement Consultant (Presales, Onboarding & Training)

Join to apply for the Customer Enablement Consultant (Presales, Onboarding & Training) role at Re-Leased

Customer Enablement Consultant (Presales, Onboarding & Training)

Join to apply for the Customer Enablement Consultant (Presales, Onboarding & Training) role at Re-Leased

Direct message the job poster from Re-Leased

Does driving innovation and enriching our human experience through technology make you tick? At Re-Leased our vision is to shape the future of Commercial Real Estate and drive better outcomes for people, property and planet.

Our cloud-based commercial property management software is designed to specifically meet the needs of commercial property owners and property managers and make Commercial Real Estate simple and seamless for all parties.

Make your mark at the intersection of tech, training, and transformation.

At Re-Leased, we power the future of commercial real estate. Our software helps property managers, owners, and accountants manage their assets with less stress and more clarity.

We’re on the hunt for a Customer Enablement Consultant — part trainer, part onboarding expert, part presales partner — to join our EMEA team. If you love variety, thrive on building relationships, and want to help businesses succeed with modern tools, this could be your perfect role.

Your Role

You’ll be the face of Re-Leased for new customers — guiding them from initial onboarding through to confident daily use of the platform. You’ll also partner closely with our Sales team to demonstrate the value of our software to prospective clients. Every week will look different, but you’ll focus on four key areas:

Training & Education

• Deliver engaging, jargon-free training to end users and execs — virtually or in-person
• Design and adapt training content for different roles (e.g. property managers, finance teams)
• Create clear, practical guides, videos, and self-paced content that scales
• Collect feedback and evolve our learning approach

Customer Onboarding

• Run smooth onboarding projects from kick-off to handover
• Understand each customer’s business and tailor their setup for long-term success
• Troubleshoot early-stage challenges and act as a trusted advisor
• Coordinate with internal teams (Product, Support, Success) to keep onboarding on track

Solution Design

• Translate customer needs into practical system configurations
• Work with our product experts to find the best-fit workflows and features
• Redefine customer processes to align with product features
• Partner with the Sales team to deliver compelling, consultative product demos
• Help prospective customers visualise how Re-Leased fits into their business
• Provide technical guidance during the sales process

You’ll thrive in this role if you’re:

• A confident communicator who can simplify the complex
• Consultative in style — you ask smart questions and love solving problems
• Organised and calm under pressure, especially when juggling multiple projects
• Naturally curious about technology and how people use it
• Energised by interacting with people — online, on-site, and across cultures
• Comfortable presenting to both technical users and C-level stakeholders

Your experience

• 2+ years in a training, onboarding, implementation, presales, or enablement role (ideally SaaS)
• Background in PropTech or commercial real estate (property ops, accounting, etc.)
• Track record of delivering both virtual and live training sessions
• Experience managing customer-facing projects
• Skilled at giving product demos and guiding customers through solutions
• Familiar with tools like Salesforce, MS Teams, and project tracking platforms

Our culture is very important to us too, and we strongly believe in living out our core values:

• People First: One team globally; our people and customers always come first.
• Find a Way: Like a river, we find a way around all obstacles
• Win or Learn: Our journey for improvement never ends; enjoy the ride!
• Aim High: We dare to set big goals and love the challenge of achieving them against the odds.

Why Join Re-Leased?

This is an exciting opportunity to join a growing global business where we encourage thought diversity and driving new ideas. In exchange, we can offer a genuine opportunity to join a fast paced, successful global story and the chance to become part of an award winning team and grow your own career with us. Remote work flexibility from anywhere in the UK or join our London office!

To express an interest please submit your details and tell us your story!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology, Training, and Consulting

• Industries

  Software Development, IT System Training and Support, and Real Estate

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