Customer Engagement Manager - Housing Allocations - Ref: RT01325

Join to apply for the Customer Engagement Manager - Housing Allocations - Ref: RT01325 role at WMJobs

Customer Engagement Manager - Housing Allocations - Ref: RT01325

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Walsall Council, Customer Engagement Manager - Housing Allocations - Ref: RT01325

Salary: G12 - £51,802 - £57,645 per annum

Job Type: Full-Time, Permanent

Are you driven and passionate about making a difference to the lives of Walsall residents? Join us in our mission to improve housing and homelessness services.

At Walsall Council, we are committed to providing high-quality housing options to our residents. We are looking for a dedicated and experienced Housing Allocations Manager to join our dynamic team and help us achieve our mission of ensuring fair and efficient housing allocations.

Key Responsibilities:

• Manage housing register applications process, ensuring compliance with relevant policies and regulations.
• Oversee the housing allocations process, ensuring compliance with relevant policies and regulations.
• Manage a team of housing allocation officers and customer advisors, providing guidance, support, and training.
• Providing technical assistance to the team and responsibility for reviews
• Develop and implement strategies to improve the efficiency and effectiveness of the allocations process.
• Liaise with tenants, landlords, and other stakeholders to resolve allocation issues and ensure customer satisfaction.
• Maintain accurate records and produce regular reports on allocation activities and outcomes.
• Stay updated on housing legislation and best practices to ensure the organisation remains compliant and innovative.
  
  
  

• Minimum of 3 years' experience in housing allocations management or a similar role.
• Strong knowledge of housing legislation and allocation policies, including part 6 and 7 of the Housing Act 1996
• Excellent communication, leadership, and organisational skills.
• Ability to work effectively under pressure and manage multiple priorities.
• Passionate: You are dedicated to helping customers and ensuring they receive the support they need.
• Analytical: You can use data to drive decision-making and improve service delivery.
• Collaborative: You excel at working with others, both within your team and across the organisation.
  
  
  

• A supportive and inclusive work environment.
• Opportunities for professional development and career progression.
• Competitive salary and benefits package.
• The chance to make a real difference in the community.
• Please see this link for further detail on the benefits for working for Walsall Council: Benefits of working for us | Walsall Council
• Hybrid working
  
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Human Resources Services

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