Shape the future of housing – support real projects that deliver change for colleagues and tenants. Customer Experience & Insight Location: Birmingham, B15 Salary: National Minimum Wage Hours: 35 hours per week Contract: Fixed Term internship, 12 Months Starting: 7th September 2026 About Midland Heart We're a housing association, here to provide safe, affordable homes and to build stronger communities across the Midlands. And we're offering students the chance to intern in our Customer Experience Team — where you'll gain hands-on experience supporting tenant engagement, complaints analysis, and service improvement in a fast-paced dynamic organisation. Your Role: You'll apply your academic knowledge to real-world challenges – working alongside experienced Customer Experience professionals whilst gaining insight into tenant scrutiny, complaints trends, and service design. You'll develop a first-hand appreciation of how our Customer Insight team uses feedback to explore themes and outcomes that improve services — directly benefiting colleagues and tenants. Your day to day will see you: * Supporting communication with tenants through various channels to promote engagement and scrutiny opportunities. * Assisting in the organisation of tenant meetings, ensuring accurate records are kept and actions are tracked to completion. * Helping coordinate "deep dive" activities by collating data and analysing findings related to customer satisfaction and complaint trends. * Contributing to the preparation of case studies and presentation materials that explore service improvement opportunities. * Researching best practices in the housing sector and beyond to help improve how we handle complaints and engage with our communities. What we're looking for: * Currently studying (or recently completed) a degree in Social Policy, Business Management, Psychology, or another related discipline. * Strong organisational skills and an interest in how customer feedback can drive business change. * Excellent interpersonal skills with the ability to communicate clearly with a diverse range of stakeholders and tenants. * An analytical mind with the ability to research information and summarise findings effectively. * Enthusiasm, openness to feedback, and a genuine desire to learn. Applications close on Sunday 15th February 2026. Assessment Centre – Shortlisted candidate will be invited to take part in our group assessment event, taking place between 25th – 27th March 2026. Final Interview – Interview with the hiring manager to showcase your career ambitions. Start your journey- Start with Midland Heart in September 2026. Please note that should we reach a desired number of applications, we reserve the right to close the advert ahead of the stated closing date. Interested? Applying is easy - simply click the apply button. You will be directed to our candidate portal, there you can see a link to the full Role Profile and complete a short online application form No agencies please