Customer Experience Manager - Social Housing

New Yesterday

Customer Service Manager - Social Housing Repairs & Maintenance
Based in Hemel Hempstead
Full-Time, Permanent position
Salary: £40K
We are working with a leading Social Housing contractor to recruit a proactive and experienced Customer Service Manager to join their team based in Hemel Hempstead. This is a full time, permanent role, ideal for somebody who is looking to develop their career with a market leading contractor.
As the Customer Service Manager, you will oversee the full customer service function for the Repairs & Maintenance Contractor, including planning / scheduling, customer care, and complaint handling.
You will manage a team of Customer Service Advisors and Planners, to ensure customers are in receipt of a satisfactory level of customer service exceeding customers' expectations.
Key Criteria:
Previous experience in Social Housing repairs and maintenance
Experience managing a planning function for a mobile workforce, ideally within the Social Housing / Facilities Management sector although all sector backgrounds will be considered
Experience driving customer service best practice and complaint resolution
Strong people management skills
Advanced IT Skills including planning software
Ability to lead, influence and direct a team
Ability to build and nurt...
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Location:
St Albans
Salary:
£40,000
Job Type:
FullTime
Category:
Management & Consultancy

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