Customer Experience Manager – Hemel Hempstead

Location: Hemel Hempstead Job Type: Full-Time

A leading and fast-growing property maintenance group, with a strong national presence and a focus on social housing, is seeking a Customer Experience Manager to join their team in Hemel Hempstead. This multi-company organisation specialises in maintenance, compliance, and retrofit services, with ambitious plans for continued UK-wide expansion.

The Opportunity: This is a key role responsible for managing all customer experience touch points. You'll lead the way in delivering exceptional service to internal and external stakeholders, ensuring satisfaction and continuous improvement across contracts and customer journeys.

Key Responsibilities:

Build and maintain strong relationships with customers and clients

Ensure service delivery meets or exceeds internal and client expectations

Handle escalated client/customer queries with professionalism

Proactively monitor satisfaction levels and resolve issues swiftly

Enhance communication pathways with all stakeholders

Foster positive working relationships and promote collaboration

Support team development through planning, mentoring, and coaching

Embed health and safety best practices into daily operations

Conduct effective 1:1s and performance development planning

Drive team engagement and community involvement

Encourage knowledge sharing and continuous learni...