Salary: c. £40,000 (negotiable) – paid at 80% initially

Working Pattern: Fri–Sun (3 days) until September, then 4 days per week

Zest4Talent are delighted to be recruiting a Customer Operations Manager for an established and rapidly growing adventure sports business.

This is an exciting opportunity to join a company with a strong reputation, ambitious growth plans, and a real focus on customer experience and operational excellence.

Working Pattern & Salary

The role will start as a 3-day working week (Friday, Saturday and Sunday) until September, increasing to a 4-day week thereafter.

Salary will be 80% of the full-time equivalent during this period, with the expectation of moving to a 5-day week within 12 months, when salary will return to the full rate.

The Role

Reporting to the Head of Operations, you will oversee the day-to-day site performance, ensuring smooth operations, excellent customer journeys, and high compliance standards.

Key Responsibilities

• Manage daily site operations and customer experience delivery
• Achieve KPI and service performance targets
• Plan staffing rotas and support recruitment needs
• Ensure full compliance with safety and regulatory standards
• Lead team performance, reviews, and accurate record keeping
• Support Customer Experience team development and apprentices

About You

You will be organised, proactive, and an inspiring leader, ideally from a fast-paced, customer-focused environment such as hospitality, leisure, or visitor attractions.

Interested?

Please contact Michelle at Zest4Talent or apply today for an initial telephone interview.

Zest4Talent are a specialist recruitment agency committed to equal opportunities and inclusivity.