Customer Experience Manager

New Yesterday

We’re looking for a Customer Experience Manager

About the candidate
You will be an experienced customer-focused professional with a strong background in operations and delivering exceptional service. You’ll be confident managing the full customer journey, using data and feedback to continuously improve processes and outcomes.
With excellent communication skills and a proactive approach, you’ll be comfortable handling complex queries, working collaboratively across teams, and driving high standards across all touchpoints. You’ll bring a solutions-focused mindset and a genuine passion for delivering a seamless and positive customer experience.

Salary: £36,000 – £38,000 per annum
Hours: Full-time
Location: London (hybrid working with flexibility for remote work)

What you’ll do

Oversee and manage the end-to-end customer journey
Ensure a consistently high-quality experience across all customer touchpoints
Manage customer communications, ensuring clarity and professionalism
Analyse customer feedback and data to identify trends and opportunities for improvement
Develop and implement processes, strategies, and policies to enhance customer experience
Work collaboratively with internal teams to align operations and service delivery
Resolve complex customer queries effectively and efficiently
Continuously review and improve operational processes Benefits

Hybrid working with flexibility for remote work
Opportunity to work within a purpose-driven environment
Collaborative and supportive team culture
Involvement in meaningful and impactful work
Opportunities for personal and professional development If this sounds like your next opportunity, we’d love to hear from you — apply today
Apply
Location:
London
Salary:
£36,000 - £38,000 /annum £36,000 to £38,000
Job Type:
FullTime
Category:
Management

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