Customer Experience / Proposition Manager Location: Flexible – with regular travel to Mansfield & East Finchley (London) Salary: Competitive Type: Full-time | Hybrid | Agency-side Are you passionate about shaping customer experiences that drive real business impact? Do you thrive in fast-paced environments and love working across cross-functional teams? If so, we want to hear from you. We’re looking for a talented and enterprising Customer Experience / Proposition Manager to join a successful marketing agency team, with a primary focus on a hospitality account. This is a commercially minded role that blends strategic thinking with executional excellence. Here's how you'll craft a symphony of success: * Leading the CX and proposition development across a key agency client * Building strong stakeholder relationships and influencing cross-functional teams * Delivering against briefs and ensuring alignment across client teams * Conducting research, benchmarking, and analysing data to define best-in-class customer experiences * Supporting concept development for future retail environments * Representing the voice of the customer in cross-functional working groups * Identifying opportunities to grow the client retainer and generating incremental revenue for the agency * Supporting the growth and development of the agency’s CX function * Engaging in professional development, benchmarking, and indus...