Customer Experience & Reservations Manager

New Yesterday

Hertford | Up to £25,396 + bonus | Full training | Career progressionDo you love helping people and solving problems and can you communicate confidently on the phone and in writing?Tablebook.me is hiring a Customer Experience & Reservations Manage to join our growing team in Hertford. We support some of the UKs most exciting restaurants by managing bookings with care, precision, and personality, giving guests a brilliant experience, even when things change quickly.This role suits someone who stays calm under pressure, keeps details spot-on, and enjoys working at pace while juggling multiple guest enquiries.What Youll Be DoingSpeaking with guests by phone and email to secure bookings at fantastic restaurantsManaging reservations quickly and accurately, ensuring details are always correctHandling real time changes and issues calmly (late bookings, amendments, special requests, no-shows, etc.)Sending confirmations and responding to guest enquiries with a professional, friendly toneBalancing multiple priorities at once while keeping service standards highWhat Were Looking ForA confident communicator with excellent telephone and written communication skillsHighly organised with strong attention to detail and the ability to manage multiple priorities in a fast paced environmentCalm, proactive, and solutions focused, you enjoy problem solving in real timeA supportive team player who takes pride in doing things properlyFlexible and reliable, comfortable working a set rota that includes evenings and weekends, within business hours of 9am to 9pmCustomer service experience is helpful, but not essential, we provide full training. What matters most is your communication, organisation, and reliability.Why Join Tablebook.me?Up to £25,396 starting salary + performance bonus28 days holiday + pension schemeFull onboarding, training, and clear development pathwaysModern, comfortable office in central HertfordWork with iconic restaurants across the UKJoin a growing company with exciting plansSupportive, close knit teamFast-paced role where no two days are the sameWorking HoursFull-time, 40 hours per week on a set rotaBusiness hours: 9am to 9pm, 7 days a weekIncludes some evenings and weekends on rotationJBRP1_UKTJ
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Location:
Watford, Hertfordshire
Job Type:
FullTime

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