At Places Leisure, we hire people, not just numbers. Ifyou'reinterested in one of our roles, we encourage you to apply, you could be exactly who we're looking for. Whileexperience matters,we'remost interested in individuals who live our People Promises: those who do the right thing, are enthusiastic and eager to grow, believe in community spirit, show respect, and enjoy their work. As part of one of the UK's leading social enterprises,we'rededicated to creating active, healthy, and inclusive communities for both our customers and colleagues. We value kindness, honesty, and teamwork, and we strive to make Places Leisure a supportive and enjoyable place to work for everyone

If you want to know about the requirements for this role, read on for all the relevant information. So, what are you waiting for? Join a community that cares about you! We're looking for a data-driven, customer focussed person to help us truly understand what our customers are telling us via our data platforms and why. You'll lead the development and delivery of the Voice of Customer' programme across Places Leisure, using NPS, CES and CSAT to shape decisions, influence strategy and drive meaningful improvements to customer experience. The role is accountable for the end-to-end management, analysis and communication of customer insight, ensuring feedback is methodologically sound, consistently applied, and translated into clear, actionable recommendations. It is also critical in helping the organisation become more data-led and insight-driven, ensuring customer feedback is not only heard but actively shapes priorities, conversations and actions. If you love turning complex data into clear, actionable stories that inspire action, this is your chance to make a real impact. What You'll Do Own how we capture, analyse and report customer insight across the organisation Translate data into compelling, actionable recommendations Champion the customer voice at every level from centre teams to senior leaders Work closely with stakeholders to embed insight into everyday decision-making Help build a more data-led, insight-driven culture Essential Skills Strong experience in customer insight, analytics or customer experience Knowledge of NPS, CES and CSAT Excellent data interpretation and storytelling skills Ability to identify trends, root causes and opportunities for improvement Benefits We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: Competitive salary, with a salary review yearly Pension with matched contributions up to 7% Excellent holiday package 35 days annual leave with the option to buy or sell leave Cashback plan for healthcare costs up to £500 saving per year A bonus scheme for all colleagues at 2% Training and development Extra perks including huge discounts and offers from shops, cinemas and much more. What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. As part of ourcommitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all. We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on . W e understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours. If you are a recruitment agency please note we operate a PSL and do not take cold calls Safeguarding At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. xehkeey Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities