Customer Liaison Officer

New Today

Tenant Liaison Officer required to work in Grimsby and Boston. You will be working with residents to help the site team to deliver kitchen and bathroom replacements, new windows and doors, full central heating systems, including efficient boilers and air source heat pumps.
Ideally, you will be an experienced Tenant Liaison Officer with a background working in either Social Housing or you have transferable skills from your previous roles. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and good IT skills.
Job Role Includes:
Deliver clear and effective communications to customers and residents about the nature and scope of works.
Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically.
Coordinate access arrangements to ensure works are delivered smoothly and on schedule.
Resolve access-related or resident issues promptly, escalating where necessary to ensure timely solutions.
Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation.
Essential: Driving Licence, own transport, previous experience/similar job role
Benefits
£14 - £15 per hour PAYE inclusive of holiday pay
Monday to Thursday 8:00am - 4:30pm Friday 8:00am - 3:30pm
4 Weeks Work, could be extended
To Apply
Please apply via CV or call Aran/Danielle/Madison a call on 07753 497508 or 01142130900 for further details or to apply!

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Location:
West Marsh
Salary:
£14 - £15 per hour
Job Type:
FullTime
Category:
Customer Service

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