Customer Operations Graduate

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Location: Exeter

Salary: £30,000

Start Date: September 2026

Application Deadline: 18th April 2026

Who we are...

At Pennon, we literally bring water to life. Every day, our customer teams support millions of people across the Southwest, helping them with everything from bills and payments to service updates and water quality concerns. Every interaction matters. As a graduate joining us, you'll play an important part in shaping our customers' experience from day one.

We care about doing things properly: with integrity, empathy and a genuine commitment to the communities we serve. We learn from each other, share ideas openly, and welcome fresh thinking from people who want to help make essential services work better for everyone. If you enjoy solving problems, supporting people, and finding practical ways to improve experiences, you'll find something meaningful for you here.

What you'd be doing...

This role places you at the heart of how customers experience our services, working on real challenges that make their journeys smoother and more supportive.

As a Graduate in Customer Experience, you could: Support customer facing initiatives that improve service, accessibility and experience Work alongside experienced customer professionals who approach every interaction with care and empathy Investigate customer issues, using your judgement and communication skills to help resolve them Spot opportunities to improve how we support customers, from digital tools to vulnerable customer services Help deliver sustainable customer practices that build trust and support affordability Work with contact centres, billing teams, digital specialists and operational colleagues Support our commitment to safety by recognising and helping protect customers in vulnerable circumstances If you're someone who likes understanding people, solving problems that matter and making services better in practical ways, this could be a great fit for you.

Who you are...

We're keen to meet graduates who listen well, care about people, and enjoy finding solutions that make a difference.

You might be a great match if you: Are working toward (or have) a degree in any discipline. Enjoy understanding community and customer needs, and aren't afraid to ask the questions that get you there Can explain things clearly to anyone, from customers to colleagues across the business Bring empathy, good judgement and integrity to the way you work Keep fairness, accessibility and support for vulnerable customers at the heart of your choices Stay calm under pressure and can handle challenging or emotional conversations with empathy Enjoy solving practical problems and improving how things work Have strong written and verbal communication skills Have the right to work in the UK This role also requires: A full UK driving licence If you're drawn to this role and feel this might be you, we'd love to hear from you.

Don't have everything on this list? That's ok, you won't be expected to arrive with all the answers. A curious mind, a caring approach and a willingness to learn will carry you a long way as you explore everything this role has to offer.

What's in it for you... A structured grad programme: Rotations across different customer teams so you understand the full picture A mentor or buddy: An experienced customer experience professional to guide you along the way Real experience: Work on customer initiatives with genuine impact Competitive salary and benefits package The chance to make a difference: Work that directly improves people's experiences of essential services A culture shaped by values: safety, integrity, collaboration, innovation and customer care Customer-focused development: Training in communication, customer insight, vulnerability awareness, and service improvement Closing Date: 18th April 2026

We reserve the right to close this vacancy before the advertised closing date.

Applicants must have the legal right to work in the UK for the full duration of the 2-year programme. We are unable to offer visa sponsorship for this programme.

We're committed to building a team that reflects the communities we serve and ensuring everyone can participate in our recruitment process fully and fairly. If you need any adjustments or face any barriers in our processes, just let us know. We'll work with you to make sure you can show us what you can do.

Our core values, which are essential to our success, are:

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. xehkeey Own the challenge.