Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire

Customer Outcome Testing Lead

About the role

We are seeking an experienced leader to manage our UK customer testing programme. As the lead of the Customer Outcome Testing team, you will be responsible for developing and overseeing the testing team, enhancing our testing strategy, and collaborating with senior stakeholders across the UK business.

What you’ll do

• Oversee the Customer Journey testing programme, ensuring an effective and efficient approach to testing
• Develop and mentor the testing team, fostering an environment of continuous improvement and excellence
• Inform senior stakeholders of results via formal reports, highlighting improvement opportunities, actionable feedback, and recommendations
• Support the Customer Outcome and Insight Committee by providing key information and monitoring processes with AEs
• Enhance and refine testing methodologies, adopting best practices and innovating approaches
• Collaborate with insight providers across the UK business

What we’re looking for

• Experience in outcome testing or Quality Assurance within a regulated environment
• Proven ability to lead a testing programme and deliver results through others
• Ability to identify and implement process improvements for efficiency
• Strong stakeholder management skills with the ability to influence and collaborate effectively
• Ability to build cross-business relationships, analyze results, and share insights via reports
• Excellent organizational skills with adaptability in a changing environment

Where and how you'll work

This is a permanent position based in our Nottingham office with a hybrid working model. You will be expected to work from the Nottingham office three days a week (Tuesdays, Wednesdays, Thursdays). We are open to flexible working arrangements.

What’s in it for you

• A role contributing to a transformative organization with opportunities for career progression
• Access to our Capital One University training programmes and external development opportunities
• Core benefits including pension, bonus, holiday entitlement, private medical insurance, and flexible benefits such as season-ticket loans, cycle to work, and parental leave
• Modern, accessible workspaces with amenities like gyms, restaurants, and relaxation rooms

Our recruitment approach

We value diversity and inclusion, partnering with organizations like Women in Finance, Race at Work Charters, Stonewall, and upReach. We have internal networks such as REACH, OutFront, Mind Your Mind, Women in Tech, and EmpowHER to support our associates.

If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com. All information will be confidential.

For technical support or questions about the recruitment process, email Careers@capitalone.com.

Capital One is committed to diversity and equal opportunity in employment.

Who We Are

At Capital One, we're building a leading information-based technology company. Guided by our values, we foster collaboration, innovation, and respect, aiming to help our customers succeed and change banking for good.