Customer Outcomes Manager

2 Days Old

As one of the fastest-growing building societies in the UK - with a proud heritage and bold ambitions for the future - it's easy to see why we stand out. Everything we do is driven by our desire to Help People Live Better Lives: supporting our members, strengthening our communities, and acting with integrity at every step. To support our growth, we're looking for someone to join our Product and Marketing team to help us mature and lead the development of our Consumer Duty Framework, ensuring fair value, good outcomes and customer-centric decision-making across the Society. This role will provide expert guidance to our internal teams to ensure the compliance is embedded throughout the customer lifecycle. This is a role with variety, visibility and impact - giving you the chance to influence how we do business in a supportive, purpose-driven organisation. Main responsibilities include: Interpreting the FCA Consumer Duty requirements and translating them into practical, actionable standards for Society. Overseeing outcome testing, conduct risk assessments and ensure timely remediation where risks to customer outcomes are identified. Providing expert guidance to product, marketing, branch, operations and distribution teams to ensure compliance is embedded throughout the customer lifecycle. Preparing clear reporting, dashboards and the Consumer Duty Board Report for leadership, ...
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Location:
Brierley Hill, West Midlands
Salary:
£50,000
Job Type:
FullTime
Category:
Management & Consultancy

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