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Job Description

A Customer Quality Engineer opportunity has become available within a globally operating engineering and manufacturing organisation supplying complex, high-value products to customers worldwide. Supporting customer quality assurance activities across manufacturing operations, this position focuses on complaint investigation, root cause analysis, corrective action implementation, auditing, and continuous improvement to ensure customer expectations and quality standards are consistently achieved. Based in the Birmingham area, the role offers a salary circa £45,000, early Friday finish, staff recognition schemes, and long-term career development within a stable and growing engineering environment.\n\nCustomer Quality Engineer duties include -\n\nManaging customer complaints and CAR notifications, ensuring investigation closure and KPI monitoring.\nLeading root cause investigations using CAPA, 5 Why and Ishikawa methodologies.\nRepresenting the business during customer meetings and communicating investigation progress and actions.\nLiaising with manufacturing teams to coordinate containment and corrective actions.\nConducting internal audits supporting ISO 9001 compliance and process validation.\nSupporting continuous improvement through PDCA activities and BMS development.Customer Quality Engineer desirable skills and experience -\n\nExperience within customer quality, quality engineering, or manufacturing QA investigation environments.\nUnderstanding ISO 9001:2015 quality management systems.\nExperience using structured problem-solving tools such as CAPA, DMAIC, 8D, Ishikawa.\nAbility to interpret engineering drawings and understand manufacturing processes.\nStrong communication skills working with customers and cross-functional teams.Customer Quality Engineer benefits include -\n\nSalary circa £45,000.\nEarly finish on Fridays and flexible working hours.\nEmployer pension contribution.\nStaff recognition and long-service award schemes.\nFree on-site parking.\nCareer progression opportunities within a growing engineering business.If you are interested in this Customer Quality Engineer opportunity, please apply immediately or contact ASC Connections for further information.\n\nASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions.

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