Customer Relations Manager

1 Days Old

Who are we?

Crystal Care Collection are focused on making our care homes not just luxury places for our residents to live, but also wonderful places for our team members to work. Because we believe that our residents deserve the very best care we can offer, we are committed to finding exceptional, caring individuals who want to join our team.

Your job role will be based in Sherwell Manor in Taunton which is well under construction and will be opening in June 2026.

We will ensure that every team member is offered the opportunity to develop their skills and to progress if desired. We believe that caring, compassionate people can find a rewarding career in helping others and that it is our duty to help and encourage them to do so.

The Role:

Crystal Care Collection is delighted to announce an exciting opportunity for an experienced Customer Relations Manager to join our team at Sherwell Manor. As we continue to expand and innovate in the Care sector, we're seeking an individual who is passionate about promoting our services, enhancing brand visibility and fostering strong relationships with our target audience.

Key Responsibilities: Keep an updated mailing list of potential customers and regularly engage them through newsletters and digital marketing platforms.
Elevate the care home's profile using social media, care home reviews, and by sharing stories with the PR team.
Generate quality enquiries through community engagement, build a robust network of professional contacts, and maintain regular communication.
Support the local community by hosting events at the home and attending local events to promote the care home.
Ensure showrooms reflect the luxurious home environment by keeping them available and presentable.
Serve as the main contact for all new potential residents and their families during show rounds, offering guidance and support. Train team members to confidently conduct home tours during weekends and evenings.
Foster positive and trusting relationships with enquiries by understanding their needs and addressing any concerns.
Nurture each enquiry from initial contact to final decision, ensuring the CRM system is updated and provides a detailed overview of the customer journey.
Use a Marketing Plan to demonstrate support for achieving occupancy targets.
Respond to all enquiries promptly, manage the central enquiry inbox and phone, and train team members to uphold high standards of call handling.
Support the conversion of respite residents by maintaining relationships and contact with residents and their families.
Who are we looking for?

The successful Customer Relations Manager will have effective communication and exceptional interpersonal skills. It's essential to build professional relationships with prospective residents, families, suppliers, and professionals. Teamwork is crucial, with members aligning with and supporting the company's values of compassion, thoughtfulness, integrity, and excellence at all times.

Are you someone who thrives in a fast-paced environment, is eager to take on new challenges, and has a track record of delivering results? If you're ready to make a meaningful impact and contribute to the success of our mission in providing exceptional care, we encourage you to apply for this exciting opportunity with Crystal Care Collection. £40,000 per annum.

Hours of work: Monday to Friday, 09:00-17:00, which equates to 40 hours per week.

Place of work: Sherwell Manor, Taunton.

Simply apply online https://crystalcarecollection.co.uk/ or email [email protected] About Tudor House Care Home, Thornbury Are you looking for a rewarding career in the care sector? Crystal Care Collection is actively recruiting exceptional, compassionate Care Assistants and Care Workers to join our team at Tudor House in Thornbury, South Gloucestershire.
We are focused on making our care homes not just luxury places for our residents to live, but also wonderful, supportive places for our team members to work. Tudor House is a premium residential care home in Thornbury providing person-centred care to elderly residents.
About the Care Assistant Role As a Care Assistant (also known as Care Worker, Healthcare Assistant , or Support Worker ) at Tudor House, you will provide the best possible care and support (physically and emotionally) to our residents on a daily and nightly basis.
This care assistant position in Thornbury involves delivering high-quality personal care, assisting with meals and nutrition, supporting residents with daily living activities, and providing essential social interaction which is just as important as each individual's physical wellbeing.
Being a Care Assistant is a busy, rewarding role where our residents' needs and wellbeing will be your top priority. You'll work within a supportive care team at our Thornbury care home, making a real difference to people's lives every day.
Key Responsibilities - Care Assistant As a Care Assistant / Care Worker at Tudor House, Thornbury, your responsibilities will include:
Personal Care & Daily Support:
Providing personal care to residents with dignity and respect
Assisting residents with washing, dressing, and getting ready for the day or night ahead
Supporting residents with meals, food, and nutrition
Helping with mobility and transfers as required
Providing day-to-day social interaction and emotional support
Ensuring all residents receive person-centred care

Health & Wellbeing Monitoring:
Being alert to residents' physical and mental wellbeing at all times
Immediately reporting any changes in a resident's condition to senior staff on duty
Accurately maintaining and updating residents' care records and documentation
Understanding and maintaining awareness of infection control procedures

Compliance & Safety:
Understanding and complying with all statutory and legal requirements including Health & Safety, COSHH, and all aspects of the Health & Social Care Act
Maintaining a safe environment throughout the care home
Respecting and maintaining confidentiality of residents' personal information at all times

Social & Emotional Care:
Being understanding and patient towards residents and their individual needs
Encouraging, assisting, and supporting residents to participate in leisure activities appropriate to each individual
Ensuring residents' social and emotional needs are met
Escorting residents to outside appointments and leisure outings when required

Environmental Care:
Making and changing beds, tidying residents' rooms (with permission)
Undertaking light cleaning duties as needed
Ensuring that Tudor House is kept clean, pleasant, and welcoming at all times

Team Working:
Being an active and supportive member of the care team
Contributing to team meetings and ensuring good communication
Helping and supporting new team members as appropriate
Ensuring Tudor House is a friendly and supportive working environment

Additional Duties:
Undertaking other tasks deemed appropriate by the General Manager

What We Offer - Care Assistant Benefits
Training & Development:
FULL induction training programme - comprehensive training for all new care assistants
Ongoing training and development opportunities
Support to gain NVQ Level 2 or Level 3 in Health and Social Care
Career progression opportunities from Care Assistant to Senior Care Assistant, Team Leader, and beyond

Financial Benefits:
Competitive hourly rates: £13.25 (days) and £13.75 (nights) per hour
PAID breaks - your break time is paid
Refer a Friend BONUS scheme - earn bonuses for successful referrals
FREE meal on every shift - complimentary soup and sandwiches provided
PAY Day breakfast - celebrate payday together

Additional Benefits:
FULLY FUNDED Blue Light Card - access thousands of discounts on shopping, dining, days out, and more
FULLY FUNDED Enhanced DBS check - we cover the cost
Uniform tunic PROVIDED - professional uniform supplied
Shoe Allowance contribution to safe, appropriate footwear in your first pay period
Supportive, friendly team environment
Work-life balance with rotating shift pattern (3 on, 3 off)
About Somer Valley House, Somerset Are you looking for a rewarding career in the care sector? Crystal Care Collection is actively recruiting exceptional, compassionate Care Assistants and Care Workers to join our team at Somer Valley House in Midsomer Norton, Somerset.
We are focused on making our care homes not just luxury places for our residents to live, but also wonderful, supportive places for our team members to work. Tudor House is a premium residential care home in Thornbury providing person-centred care to elderly residents.
About the Care Assistant Role
As a Care Assistant (also known as Care Worker, Healthcare Assistant, or Support Worker ) at Tudor House, you will provide the best possible care and support (physically and emotionally) to our residents on a daily and nightly basis.
This care assistant position in Midsomer Norton involves delivering high-quality personal care, assisting with meals and nutrition, supporting residents with daily living activities, and providing essential social interaction which is just as important as each individual's physical wellbeing.
Being a Care Assistant is a busy, rewarding role where our residents' needs and wellbeing will be your top priority. You'll work within a supportive care team at our Thornbury care home, making a real difference to people's lives every day.
Key Responsibilities - Care Assistant
As a Care Assistant / Care Worker at Somer Valley House in Midsomer Norton, Somerset, your responsibilities will include:
Personal Care & Daily Support:
Providing personal care to residents with dignity and respect
Assisting residents with washing, dressing, and getting ready for the day or night ahead
Supporting residents with meals, food, and nutrition
Helping with mobility and transfers as required
Providing day-to-day social interaction and emotional support
Ensuring all residents receive person-centred care

Health & Wellbeing Monitoring:
Being alert to residents' physical and mental wellbeing at all times
Immediately reporting any changes in a resident's condition to senior staff on duty
Accurately maintaining and updating residents' care records and documentation
Understanding and maintaining awareness of infection control procedures

Compliance & Safety:
Understanding and complying with all statutory and legal requirements including Health & Safety, COSHH, and all aspects of the Health & Social Care Act
Maintaining a safe environment throughout the care home
Respecting and maintaining confidentiality of residents' personal information at all times

Social & Emotional Care:
Being understanding and patient towards residents and their individual needs
Encouraging, assisting, and supporting residents to participate in leisure activities appropriate to each individual
Ensuring residents' social and emotional needs are met
Escorting residents to outside appointments and leisure outings when required

Environmental Care:
Making and changing beds, tidying residents' rooms (with permission)
Undertaking light cleaning duties as needed
Ensuring that Tudor House is kept clean, pleasant, and welcoming at all times

Team Working:
Being an active and supportive member of the care team
Contributing to team meetings and ensuring good communication
Helping and supporting new team members as appropriate
Ensuring Tudor House is a friendly and supportive working environment

Additional Duties:
Undertaking other tasks deemed appropriate by the General Manager
What We Offer - Care Assistant Benefits

Training & Development:
FULL induction training programme - comprehensive training for all new care assistants
Ongoing training and development opportunities
Support to gain NVQ Level 2 or Level 3 in Health and Social Care
Career progression opportunities from Care Assistant to Senior Care Assistant, Team Leader, and beyond

Financial Benefits:
Competitive hourly rates: £13.25 (days) and £13.75 (nights) per hour
PAID breaks - your break time is paid
Refer a Friend BONUS scheme - earn bonuses for successful referrals
FREE meal on every shift - complimentary soup and sandwiches provided
PAY Day breakfast - celebrate payday together

Additional Benefits:
FULLY FUNDED Blue Light Card - access thousands of discounts on shopping, dining, days out, and more
FULLY FUNDED Enhanced DBS check - we cover the cost
Uniform tunic PROVIDED - professional uniform supplied
Shoe Allowance contribution to safe, appropriate footwear in your first pay period
Supportive, friendly team environment
Work-life balance with rotating shift pattern (3 on, 3 off)
Customer Relations Manager
TPBN1_UKTJ
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Location:
Taunton
Salary:
not provided
Job Type:
FullTime
Category:
Customer Service;Customer Service

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