Customer Service Account Manager

New Yesterday

Customer Service Account Manager

Bootle | Full-Time | £27,000-£28,000 |
We are currently recruiting for a proactive and customer-focused Customer Service Account Manager to join a well-established B2B business based in Bootle.
This role is ideal for someone who enjoys building strong client relationships and delivering a high level of service across a portfolio of business customers. You'll work closely with internal departments to ensure a smooth customer journey from order placement through to delivery and aftercare.

Key Responsibilities:

Managing a portfolio of B2B customer accounts

Processing orders, arranging deliveries and handling billing queries

Responding to customer enquiries via phone and email

Liaising with operations and transport teams to ensure smooth service delivery

Resolving queries and complaints efficiently and professionally

Identifying opportunities to upsell where appropriate

Maintaining accurate records, logs and customer data

About You:

Minimum 2 years' experience in account management or B2B customer service

Confident using Microsoft Office (Word, Excel, Outlook, PowerPoint)

Highly organised with strong time management skills

Able to work independently and as part of a team

Please note, this position is subject to a probationary period, during which performance, attendance, and overall suitability for the role will be reviewed. Successful completion of the probationary period will be confirmed in writing.

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Location:
Bootle
Salary:
£28,000
Job Type:
FullTime
Category:
Sales

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