Customer Service Administrator

Job description I Holland Limited is the most well-known producer of tablet punches and dies in the world. We have been in business for 75 years and are a true British industrial success. Thousands of customers in over 100 countries rely on us to supply precise tooling solutions based on our decades of experience, research, and engineering know-how.

Job purpose: To provide an exceptional customer service, converting opportunities into sales and supporting customers through the entire 'I Holland' process. To liaise and coordinate with agents, sales staff and internal departments for both Tooling and PharmaCare Products, paying extreme attention to detail to create accurate documentation and avoid mistakes. The Companies 'Core Values' are always worked to and in mind.

Principal duties & responsibilities * To coordinate all activities between agents/customers and I Holland Ltd. * To fully understand customer requests and requirements, both on Tooling and PharmaCare range. * To provide timely and accurate quotations and supporting information and correspondence to customers. * To collate all necessary information, drawings, correspondence, etc., to ensure order 'story' is complete. * To enter quotes and orders accurately into the computer system. * To facilitate all customer samples/drawings. * To administer and archive all relevant information according to procedure. * To provide...