Customer Service Advisor - HYBRID

7 Days Old

Customer Service Administrator – Hybrid
Location – Hull (HU3), Hybrid. Working 2 days per week in office.
Contract – 12 Month FTC
Working hours – 35 hours per week, between 8am – 6pm Monday to Friday.
Salary - £24,506 per annum.
Role Purpose –
The Customer Service Administrator is responsible for providing a friendly, timely, efficient and high quality first response triage service to all clients/stakeholders seeking support from our clients Legal Advisory Service department and/or legal teams.
Responsibilities –
Answer incoming calls from clients in accordance with prevailing SLA's and KPI's, carrying out a preliminary assessment including onboarding new clients, verification checks, jurisdiction checks and determining the nature of call queries in order to direct calls efficiently to the appropriate advisor/specialist/team
Manage and respond to all emails received into various shared inboxes overseen by the Triage Team in accordance with prevailing SLA's and KPI's, carrying out preliminary assessments including onboarding new clients, verification checks, jurisdiction checks and determining the nature of the emails received in order to direct them efficiently and in a timely manner to the appropriate advisor/specialist/team
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Location:
Hull
Salary:
£24,000
Job Type:
FullTime
Category:
Customer Service & Support

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